Really? Our previous customer service rep had completely lied to us and we would have been waiting week after week for a Nook that would have arrived in months? We broke cover and told them we were reviewing it. So we might have a chance to give it as a Valentine’s Day gift? Might?Īll replacements were now treated as new orders, he said, because Barnes & Noble had burned through its entire stock of replacements from the first batch of Nooks and now had none to send out.
Not surprising, he told us, because there was no note of two-day air service in our return request, and the soonest we would receive a replacement would be February. After 30 minutes on hold with the same number today, we told a customer service representative we hadn’t received our replacement. He assured us that a replacement Nook would leave that very day via two-day air, and we could send back the old unit when we got it.ĭays passed. We had a dud on our hands.Īfter confirming that we weren’t missing any steps, we dialed up 1-800-THE-BOOK, got a customer representative on the line, and explained the situation. In the interest of having one around the office, we preordered the Nook months ago alongside every other customer, waited our turn, and eagerly tore open the box last week when it arrived. No PR reps, no loaners, no overnight shipment.
We wrangled our Barnes & Noble Nook the old-fashioned way. When we do have a notable customer service experience, we would like to share it with you. Fitbit Versa 3Īs much as we would like to, as journalists, we don’t always get to experience things as customers do.
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